TeamHub
Total Calls Today
142+12%
Calls in Queue
15
Active Agents
8
Avg. Wait Time
2:05-18%
Queue Overview
| Queue | Waiting | Active | Avg. Wait | SLA % | Actions |
|---|---|---|---|---|---|
| Sales | 3 | 5 | 1:24 | 92% | |
| Support | 7 | 8 | 2:45 | 78% | |
| Billing | 1 | 3 | 0:32 | 96% | |
| Technical | 4 | 6 | 3:12 | 71% |
Agents
3 Available
3 On Call
1 Wrap-up
1 Break
Sarah Chen
Sales · 12 calls
Mike Ross
Support · 8 calls
Laura Kim
Sales · 15 calls
David Park
Technical · 6 calls
Ava Singh
Support · 10 calls
Tom Blake
Billing · 9 calls
Calls per Hour
226total calls
179 inbound
47 outbound
24 missed
3523120
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